Privacy Policy

Introduction

At VOVE ID, our mission is to simplify and secure the process of digital identity verification. This Privacy Policy describes in detail how we handle personal information collected through our identity services and digital platforms. Our commitment is to protect privacy and ensure security while enabling quick, easy, and, most importantly, secure access to services.

1. Scope of This Policy

This policy applies to all individuals using VOVE ID's services, including but not limited to website visitors, mobile application users, and individuals whose identities are verified or authenticated through our platform. We recognize that privacy rights vary across jurisdictions, and we are committed to honoring the specific rights that apply to users in different regions.

2. Information We Collect

Personal Identification Details: We collect personal information such as names, addresses, emails, phone numbers, nationalities, document types, issuing countries, and expiration dates. This information might be collected directly from you or through the documents you provide for identity verification.

Biometric Data: For identity verification, we may ask for facial images and videos. We use these to compare numerical biometric data extracted from facial scans with the photo on your identity document. We also look for indicators of fraud, such as the use of masks or other means to impersonate someone else.

Data Verification Information: To ensure the authenticity of the documents and the information provided, we might use various data verification checks through our network of trusted Data Providers. This includes checking against government databases, credit agencies, sanctions, and Politically Exposed Persons (PEP) lists, among others.

Device and Access Information: We collect data about the devices and networks you use to access our services. This includes IP addresses, device identifiers, operating system details, and interaction patterns. This helps us ensure the integrity of your device and detect any fraudulent activities.

Interaction Logs: We maintain logs of how our clients, users, and Data Providers interact with our services. This helps us comply with legal and regulatory obligations, monitor the security and performance of our services, and improve them over time.

3. How We Collect Your Information

Direct Interactions: We collect information that you provide directly when you interact with our services. This might be through filling out forms, providing documents, or contacting our support team.

Through Technology: Our services use advanced technologies like machine learning to improve the accuracy and efficiency of our identity verification processes. These technologies help us analyze the data and extract the necessary information for verification.

Third-Party Sources: We collaborate with trusted Data Providers and may receive information from them to conduct the necessary checks. This might include data from government databases, credit agencies, and other commercial sources.

4. Purpose of Data Collection

Our primary purpose for collecting data is to provide and improve our identity verification services. This includes verifying identities, carrying out related checks, and providing user authentication services. We also use the information to comply with our legal and regulatory obligations and to ensure the security of our services.

4.a: Data Collected by VOVE ID:

The data collected by VOVE ID are exclusively intended for identifying users and ensuring the smooth operation of verification, authentication, and related services. The data collected may include: Last Name, First Name, Telephone Number, Geolocation, and any other data pertinent to the verification process. These are used for creating user profiles, establishing communication, and confirming the user's location for service provision.

4.b: Data Processing

Data processing at VOVE ID is conducted semi-automatically with a focus on user consent and security. Essential information such as names and contact details are automated from the registration forms. Sensitive data like geolocation is collected post user consent, ensuring users' rights and privacy are respected at all stages.

4.c: Data Sharing

As the data is strictly used internally for the purpose of verifying user’s identity and improving our services, VOVE ID does not engage in sharing personal data with third parties except as required by law or with explicit user consent.

4.d: Right to Access and Modify Data

In line with Law No. 09-08 pertaining to the protection of individuals regarding the processing of personal data, users retain the right to query, access, rectify, modify, and oppose their personal data at any time. Requests can be made in writing, by mail, with proof of identity, to our main contact detailed in paragraph 4.e.

4.e: Main Contact Information

Any requests relating to personal data should be directed to VOVE ID via the following contact details:

VOVE ID,

Phone: +212606362271

Email: contact@voveid.com 

Users can also directly communicate with the data controller via their accounts on the VOVE ID platform through the appropriate sections for managing personal data.

4.f: Data Protection

VOVE ID commits to an appropriate level of security proportional to the risks and their probability, in accordance with Law No. 09-08 on the protection of individuals concerning the processing of personal data. We implement various measures to protect the data, but these do not constitute an absolute guarantee. VOVE ID pledges continuous efforts to uphold data security but does not commit to an obligation of result concerning data security.

5. Sharing Information

We may share your information with our clients to provide them with the results of the identity checks. We also share information with service providers who perform tasks on our behalf. When legally required, we might disclose your information to law enforcement or other authorities. We ensure that all sharing of information is done with the utmost respect for your privacy and in compliance with applicable laws.

6. Data Security and Retention

We employ a range of administrative, physical, technical, and organizational measures to protect your information against loss, theft, misuse, and unauthorized access. Your data is only retained for as long as necessary for the purposes for which it was collected, after which it is securely deleted or anonymized.

7. Your Rights and Choices

Depending on your jurisdiction, you may have various rights concerning your personal data. These can include the right to access, correct, delete, or transfer your data, as well as the right to object to or restrict certain processing activities. We are committed to honoring these rights.

8. Automated Decision Making and VOVE ID Reports

We use automated decision-making processes, including machine learning, to analyze the information and provide our services. These processes are continually refined to ensure accuracy and fairness. We provide detailed reports to our clients, explaining the outcomes of the checks and the reasons behind them.

9. International Transfers

Given the global nature of our services, your information may be transferred across international borders. We take all necessary steps to ensure that such transfers are secure and that your information remains protected according to the standards described in this policy.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or the legal landscape. We encourage you to review it regularly to stay informed about how we are protecting your information.

11. Contacting Us

For any questions about this policy or our privacy practices, or to exercise your rights, please contact us using the details provided. We are dedicated to addressing any concerns you may have.

12. Government and Law Enforcement Requests

We only disclose information in response to government or law enforcement requests as required by law and in a manner that strictly complies with our legal obligations.

13. Filing a Complaint

If you believe your privacy rights have been violated, you may have the right to lodge a complaint with the relevant data protection authority.